Terms & Conditions

  1. General
  2. Privacy Policy
  3. Intellectual Property
  4. Copyright Policy
  5. Links
  6. Jurisdiction
  7. New Items
  8. Promotions
  9. Limited Quantity
  10. Delivery
  11. Delivery Time Slots
  12. Parking
  13. Packing
  14. Missed delivery
  15. Missing items
  16. Payments 
  17. Returns
  18. Cancellations
  19. Product Information
  20. Prices



Welcome to Le Bon Marche website

The following terminology applies to the Terms and Conditions, Privacy Policy and any or all Agreements: "Customer", "You" and "Your" refers to you, the person accessing this website and accepting the Terms and Conditions of Le Bon Marche. "Le Bon Marche", "the Company", “the Website”, "We" and "Us", refers to our Company.

The terminology or other words may vary from singular, plural, capitalization and he/she/they are referring to the same terminology and are interchangeable.

The Terms and Conditions may be amended by Le Bon Marche without noticing the Customers and under the sole discretion of the Company. The Terms and Conditions are applicable to any product sold on the Website in which they appear at the time of your order. By making an order, the Customer affirms that he has agreed and understood the Terms and Conditions.


Privacy Policy

Le Bon Marche reserves the right to suspend temporarily and definitely the permission to use the Website to any Customers in violation on the Terms and Conditions.

The Privacy Policy is covering all information that the Customer provides to the Company. You understand and agree that the Company may ask and use your information. Le Bon Marche shall contact you for specific matter such as announcements and administrative messages.


Intellectual Property

You acknowledge that Le Bon Marche’s website contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or hereinafter developed. You acknowledge that all such Content is proprietary to the Company and/or our suppliers.

You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

The Customer must have the permission of the owner of the copyright or other proprietary right in order to reproduce or distribute the Content previously protected by copyright, or other proprietary right.


Copyright Policy

The intellectual property rights of others are respected by Le Bon Marche. You may provide us your Content that you think has been copied. The document might include: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Le Bon Marche is willing to change or remove any Content that is in violation of this policy without prior notice and at our sole discretion



The Website is providing links to third-party websites or services. The Customers agrees and understands that we are neither responsible for the information contained in the third-party websites nor the content. The Customer may visit the third-party websites at his own risk.

Le Bon Marche’s website may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources.



The Terms and Conditions are related to the laws of the Republic of Singapore. The Customer agrees and understands that if your state or country of residence varies from Singapore; all conflicts will be handled under the Singapore’s law.

All claims, legal proceedings, or litigation arising in connection with the Services will be brought solely in Singapore, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.


New Items

The content of the Website is evolving on a daily basis. The Customer will not be noticed of any changes of the form and nature. The prices may evolve according to external factors; the Customer agrees and understands that he will not receive any prior notice. Le Bon Marche will inform you if the Company is not able to provide the services permanently or temporarily. The Company has the right to have limits on use at our sole discretion at any time without prior notice you.



Promotions may apply if previously stated.


Limited Quantity

Due to seasonal variations and stocks, some products may not be available at a time being. Your order and payment is not dependant of the stock availability.


Delivery Time Slots

The delivery time windows below are subject to availability

Mondays to Fridays: 10am to 1pm; and 2pm to 6pm

Saturdays: 10am to 2pm

Le Bon Marche is delivering from Monday to Saturday. No deliveries will me made the Saturday afternoons, Sundays and public holidays. Once the payment of the order has been made, the Customer shall choose a delivery window.  



Le Bon Marche delivers product in Singapore only.

The Customer shall enjoy a free delivery service for an order of $120.00 and above. For every order under $120.00, the Customer will be charged $30.00.

You are able to choose the time window of the delivery according to the propositions that Le Bon Marche offers. The Customer agrees and understands that some delays may happen due to external factors. The Customer has to prevent any change of delivery address at least 24 hours prior to delivery.



Le Bon Marche will charge the Customer in case we have extra costs to park the car or to enter a specific zone to deliver the products. The Customer will have to reimburse the cost of the extra fee.



Le Bon Marche guarantees a high quality. The products are optimally packed and the freshness is maintained during delivery. The items will be received by the Customer in their original condition.

The Customer shall refrigerate or freeze the products right after the delivery in order to conserve perishable products.

Le Bon Marche is adapting the package according to the size of the products ordered and the final size may vary.


Missed Delivery

If you miss the delivery, we will either leave a notification, email or call you. Le Bon Marche will schedule a new delivery. The Customer agrees and understands that le Bon Marche will charge an extra of $30.00 for the second delivery. In case the Customer would like Le Bon Marche to leave the order outside their home, they shall notice the Company. Please note that Le Bon Marche will not be responsible for any damages or missing product.


Missing items

The Customers should make sure that all items ordered are delivered. In case there is a missing item, or a wrong product, the Customer shall emphasize Le Bon Marche immediately after the delivery. We may proceed to a new delivery free of charge according to both schedules or reimburse you the value of the missing product. If Le Bon Marche delivered a wrong or extra product, the item will be either replaced or collected.



All payments are securely made thanks to Paypal. A payment doesn’t include any additional fees. Customers can pay either with Visa or MasterCard. If you don’t have a Paypal account, you may make your payment as a visitor. There is no need for you to open an account; in this case, only basic information will be needed to complete the transaction. For further information, you may visit Paypal website. Le Bon Marche will not have access to the information you give to Paypal.

Le Bon Marche doesn’t allow any payments made by cash, or cheque. Once the payment has been made, the Customer won’t be able to make any amendments or cancel the order.



You may email us at info@lebonmarche.sg to declare any goods that have been damaged. Le Bon Marche will proceed to a replacement or issuing you a credit.

We do our best to keep the product under good conditions. However Le Bon Marche reimburses any goods that don’t respect our quality guarantees. If a product is missing, we will reimburse you as well.

The reimbursement is made by giving you by crediting your credit card or your bank account. We reimburse the amount of the product that is damaged or missing.

Le Bon Marche is not responsible for any indirect specific damage or loss caused by the Customer.

The Customer understands, agrees and assumes all damaged made by a non suitable use of the products.



Le Bon Marche doesn’t allow neither amendments nor cancellations once the order has been submitted and paid.


Product Information

The Customer shall consult the expiry dates of each product as well as the storage instructions.

The colours of your final product may vary from the colour seen on the Website. Le Bon Marche is doing efforts to have the most accurate pictures displayed, however some differences may be seen.

Le Bon Marche is advising its Customers to carefully look at the labels on the product to prevent any allergies or reaction due to any specific ingredients. Le Bon Marche shall not write the full description and ingredient list on the Website.



Le Bon Marche is communicating their prices for home delivery shopping only,

The descriptions of the products are updated on a regular basis. However Le Bon Marche has the right to cancel or refuse an order due to an incorrect price listed on the Website. If the Customer already paid his goods and Le Bon Marche cancel the order, the Company may reimburse you the balance.

Different factors as season, market conditions, and exchange rates will have an impact on our prices. Price may vary accordingly. Le Bon Marche is updating the prices on a regular basis in order to show the Customer the most current pricing on all our items.